INFO: RefWorks – maintenance – Sunday 16 February

RefWorks plan to make improvements to its internal systems to accommodate the growing number of users and reduce the need for future downtime. An eight hour (8) maintenance window is needed to perform these enhancements and in the UK this will start on Sunday 16 February at 03:00 running through to 11.00 (approximately).

During this time period RefWorks users can expect sporadic availability, including periods of complete downtime. RefWorks anticipate that access issues and possible functionality problems will last anywhere from 3 to 15 minutes. If you experience issues with RefWorks during this maintenance window they recommend that you close your browser session, and return to RefWorks at a later time. 

Apologies in advance for any inconvenience caused.

Susan McCourt,

DOWNTIME: Service Disruption Alert for ProQuest and RefWorks

On Sunday 16 February, 2014 ProQuest will make improvements to its internal systems to accommodate a growing number of users and to reduce the need for future downtime. To minimize the impact to users these enhancements will be installed during an eight hour window of typically low usage from 03:00 to 11.00 hours GMT.

During this time the following ProQuest products will not be available:

  • ProQuest
  • ProQuest Dialog
  • ProQuest Congressional
  • ProQuest K12 databases
  • ProQuest Genealogy databases
  • ProQuest Digital Microfilm
  • RefWorks

ProQuest welcome customer feedback. Email your comments to or visit

MAINTENANCE: RefWorks downtime on Sunday 25th August

RefWorks have announced a downtime on Sunday 25th August for a system maintenance:

“On Sunday 25th August there will be a downtime for RefWorks beginning at 03.00 and lasting until 09.00. It will not be possible to access network paths for RefWorks during this time period. Attempted access will redirect you to a reminder about the scheduled maintenance hours.

After the system maintenance has been performed, users may notice brief periods of slow response time while our operations team carries out routine testing to verify system capacity and performance.

We apologize in advance for any inconvenience; however, this system maintenance is necessary to make significant improvements to storage performance issues amidst forecasted usage growth. Please note that this will not compromise any work in your personal RefWorks database.”

Elaine Shallcross

MAINTENANCE: RefWorks – Friday 21 September

The RefWorks bibliographic management tool will be unavailable for approximately 30 minutes from 02.00 on Friday 21 September. We’re not expecting many to be using the service at that time, however RefWorks apologise in advance for any inconvenience caused. The downtime is needed for essential maintenance.

Susan McCourt,

INFO: OnePetro/RefWorks changes

Do you use the OnePetro database for SPE and other oil related papers? If the answer to that is YES, and you also use RefWorks to store your references, then make sure you know how to get references from OnePetro into RefWorks. The exporting method changed very recently and updated details are available in our refworks/database guide at

Susan McCourt,


INFO: Working on your Masters dissertation over the summer?

A few hours invested in attending our refresher library information skills workshops for taught postgraduates may save you heaps of time in your dissertation research and writing up.

After the exams we are offering a series of practical workshops covering generic skills in literature searching, using relevant databases, and writing up using *RefWorks reference management software (*NOTE: RefWorks is not suitable for Law students).

We’re also offering hands-on sessions specifically on the new interface for the ABI/Inform business database. Of particular interest to students in the Business School. 

Workshops are being offered in the week beginning 11 June – they are free of charge and available to book online at

Three different workshops are offered with a choice of two different times for each – places are limited so please only sign up for one time slot for each workshop you wish to attend.


NOTE – LAW STUDENTS: a series of three refresher workshops on searching legal databases for your dissertation are being held on 4 June and 5 June. These are voluntary and can be booked online at Places are limited so book early if you wish to attend.

Susan McCourt,