Did you know that the IT service desk is located on Floor 1 of the Sir Duncan Rice Library?
It is the place to come with any IT issues you may be experiencing. The Service Desk is open at the following times*:
|Monday, Tuesday, Thursday and Friday||09:00-17:00|
*Possible reduced opening times during Vacation Hours
There is also an IT Service Desk based at the Foresterhill Campus (Polworth Building, 1:122) which is open at the following times:
|Monday, Tuesday, Thursday and Friday||09:00-17:00 (closed for lunch 13:00-14:00)|
|Wednesday||10:30-17:00 (closed for lunch 13:00-14:00)|
Making a visit to one of these desks may not always be practical, so there are additional ways in which you can submit any IT queries you may have:
- Login to the MyIT portal– our self service web facility – to:
- log a new call with the Service Desk
- update your call with new information
- check the progress of any open calls you have logged
- Email us at firstname.lastname@example.org
- Phone us on +44 (0)1224 273636
Also, a great many IT questions can be answered by consulting the Toolkit, the “digital companion to the University”. The Toolkit brings together many IT related resources into one easy to use place and is often the best place to begin looking for information on all IT matters.
(Ewan Grant, email@example.com; Olivia McIntosh , firstname.lastname@example.org)