Where to go for help in The Sir Duncan Rice Library

A comfortable study and learning environment for all
The Library is here to support your study and research by providing a range of study spaces to suit your individual needs. Members of staff can be contacted at any point, in person or via email/telephone, so please don’t hesitate to get in touch if you have any queries about the Library’s facilities and services.

Finding the information you want – using the resources
Find books and journals in print and electronic format, museum objects, theses, images, exam papers and more just by using Primo, the Library’s discovery tool. If you are having difficulty using the different functions within Primo, speak to a member of staff in the Subject and Enquiry Team, on Floors 4-6 of The Sir Duncan Rice Library (north east side of building).

If you have a subject-specific question, need help constructing a search strategy or using one of our specialist databases, speak to the Information Consultant for your discipline. A detailed list can be found here.

Borrowing enquiries, fines, using the Heavy Demand section, collecting reserved items
Speak to staff at the Information Centre on Floor 1 if you need help placing requests on books or collecting reserved items. Staff on Floor 1 can also advise on fines, Inter-Library Loans and access to your borrower record. The Heavy Demand section is on the west wall of the building, next to the Information Centre. It contains books that are heavily used, a DVD collection, study spaces, self-service kiosks for borrowing, returning and paying fines. It also contains MFDs for copying, printing, and scanning. Staff on Floor 1 can provide advice on how the Heavy Demand section works.

Copying/printing
Speak to any member of staff on floors 1 to 6, if you need help using the MFDs. Also, there are detailed guides on the notice boards behind the MFDs to help you understand the functions of scanning, printing and photocopying. Remember to top up your printing budget! For information on paying for printing, click here.

IT-related queries
Our IT service desk is the first point of contact for issues relating to connectivity, printing, username & password problems, remote access and more. The service desk is located on Floor 1 of The Sir Duncan Rice Library. You can also email servicedesk@abdn.ac.uk or call 01224 -273636 (this number also connects you to the Out-of-Hours service). Calls can also be logged through MyIT, a self-service facility for reporting problems.

Printing and binding your dissertation
The University’s binding service is on 23 St. Machar Drive. Services include colour and black & white printing, soft and hard binding, lamination, large format poster printing and more.
Tel: 01224 – 272578
Email: printshop@abdn.ac.uk

Materials from our Information skills workshops http://finditfastlibraryworkshops.pbworks.com/w/page/86602816/Home

RefWorks
See our RefWorks Library guides at www.abdn.ac.uk/library/support/library-guides-101.php#R
(Navigate to our Library guides section on the Library website and select ‘A-Z’, then click on ‘R’ and scroll down to ‘RefWorks’)

Our Find it Fast! Library skills sessions, aimed at Undergraduate and Taught Postgraduate students include a RefWorks module that covers managing references and creating bibliographies with RefWorks. Further instruction on how to use RefWorks’ advanced features is provided in our Literature Searching Essential Skills workshop series. These run 3 times a year and are aimed at Research Postgraduates and staff.

Alternatively, speak to one of the Information Consultants.

Further help & support

See our videos on using Primo at
www.abdn.ac.uk/library/support/information-skills-179.php#panel547
(Transcripts of the recordings are also included)

Information skills workshops
www.abdn.ac.uk/coursebooking

Library guides online
www.abdn.ac.uk/library/support/library-guides-101.php

Primo
http://primo.abdn.ac.uk

Inter-Library Loan service
www.abdn.ac.uk/library/support/interlibrary-loans-182.php

Email (general Library enquiries)
library@abdn.ac.uk

Tel (general Library enquiries)
01224 – 273330

Library blog (InfoLinks)
https://aberdeenunilib.wordpress.com

Library on Twitter
https://twitter.com/aberdeenunilib

Remember that we are here to help!

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