RefWorks problems on campus now resolved

The minimal disruption to RefWorks which we announced last Friday has now been resolved. Following investigation and testing of the reference management software over the last week it has become clear that what some users of RefWorks had been experiencing was only a temporary situation, effecting only a handful of PCs across campus. There was no loss of service to those using their own PCs and laptops.

While only temporary, we do appreciate that it was inconvenient for some of you across campus, and for that we offer our sincere apologies for any disruption caused to your studies or research.

We will continue to keep an eye on this situation and let you know immediately if there are any further issues with this useful and popular piece of software.  We see no reason why there should be any further problems, but if there are please don’t hesitate to contact library staff to let them know.

Feel free to email me on


Ewan Grant

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