Tag Archives: IT service desk

Did you Know….What is Freshservice in IT

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When enquiring about our Library Services or seeking IT advice, you can use our web-based enquiry management system called Freshservice.  

To access Freshservice, please click on myit.abdn.ac.uk. You will be asked to sign in, using your University of Aberdeen (UoA) username and password. When you land on the homepage, please select the first option to Report an issue and a new window will open where you can submit details of your enquiry. 

Once you have submitted your enquiry, it will be given a unique reference number (ticket number) in Freshservice, which will be emailed to your UoA email account. You will then be able to interact with staff members, ask further questions and receive support.  

As soon as all actions and conversations have been concluded, staff will resolve the ticket, and you will receive an email to that effect. A subsequent email will follow with a short satisfaction survey, to offer you the opportunity to provide feedback on the process and on the outcome of your enquiry. 

New equipment in The Sir Duncan Rice Library

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New IT equipment has been installed in The Sir Duncan Rice Library this summer.

More specifically:

  • Dual monitors in PC Classroom 3 (Room 230, Floor 2 of The Sir Duncan Rice Library) have been superseded by more up-to-date single landscape monitors.
  • Most student PCs have been replaced with all-in-one units which will hopefully maximise the desk space available. (all Floors)

all-in-one-PC (002)

  • New self-service machines have been installed on the Ground Floor and on Floors 1, 4 and 6 of The Sir Duncan Rice Library. The older kiosks on Floors 3, 5 and 7 have been removed. Users can borrow, check their borrower record and renew items on loan, using the self-service machines on the Ground Floor and on Floors 1, 4 & 6.

Logging in with your username and password

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To access University IT tools and facilities such as email, wireless, and online Library resources, you must have a personal IT account with an associated username and password.

Find out more about the ways in which you can use your university username and password and your student ID by watching this very short video brought to you by our colleagues in IT.

Remember to never reveal your passwords to anyone. For further information, see document: My Identity. To find out more about your password, see the Password section in Toolkit.

The IT service desk is located on Floor 1 of The Sir Duncan Rice Library and is open Monday to Friday 09:00-17:00. (Wednesdays: 10:45-17:00) There is also an IT service desk in the Polwarth Building, room 1:122 on the Foresterhill campus.