Tag Archives: getting help

Where to go for help in The Sir Duncan Rice Library

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A comfortable study and learning environment for all
The Library is here to support your study and research by providing a range of study spaces to suit your individual needs. Members of staff can be contacted at any point, in person or via email/telephone, so please don’t hesitate to get in touch if you have any queries about the Library’s facilities and services.

A view of the Sir Duncan Rice Library from the outside.

Finding the information you want – using the resources
Find books and journals in print and electronic format, museum objects, theses, images, exam papers and more just by using Primo, the Library’s discovery tool. If you would like help using the different functions within Primo, speak to a member of staff in the Subject and Enquiry Team, at the Information Centre on Floor 1 of The Sir Duncan Rice Library. Subject and Enquiry team staff can also be found on Floors 5 and 6 of the Sir Duncan Rice Library. Please contact us at library@abdn.ac.uk.

If you have a subject-specific question, need help constructing a search strategy or using one of our specialist databases, speak to the Information Consultant for your discipline. A detailed list can be found here.

Borrowing enquiries, fines, using the Heavy Demand section, collecting reserved items
Speak to staff at the Information Centre on Floor 1 if you need help placing requests on books or collecting reserved items. Staff on Floor 1 can also advise on Inter-Library Loans and access to your borrower record. The Heavy Demand section is on the west wall of the building, next to the Information Centre. It contains books that are heavily used, a DVD collection, study spaces, self-service kiosks for borrowing and returning. It also contains MFDs for copying, printing, and scanning. Staff on Floor 1 can provide advice on how the Heavy Demand section works.

Copying/printing
Speak to any member of staff on floors 1, 5 and 6 if you need help using the MFDs. Also, there are detailed guides on the notice boards behind the MFDs to help you understand the functions of scanning, printing and photocopying. These guides are available from the University’s Toolkit, found here. Remember to top up your printing budget! For information on paying for printing, click here.

IT-related queries
Our IT service desk is the first point of contact for issues relating to connectivity, printing, username & password problems, remote access and more. The service desk is located on Floor 1 of The Sir Duncan Rice Library. You can also email servicedesk@abdn.ac.uk or call 01224 -273636 (this number also connects you to the Out-of-Hours service). Calls can also be logged through MyIT, a self-service facility for reporting problems.

Printing and binding your dissertation
The University’s binding service is on 23 St. Machar Drive. Services include colour and black & white printing, soft and hard binding, lamination, large format poster printing and more.
Tel: 01224 – 272578
Email: printshop@abdn.ac.uk

Materials from our Information skills workshops http://finditfastlibraryworkshops.pbworks.com/w/page/86602816/Home

RefWorks
See our RefWorks Library guides at www.abdn.ac.uk/library/support/library-guides-101.php#R
(Navigate to our Library guides section on the Library website and select ‘A-Z’, then click on ‘R’ and scroll down to ‘RefWorks’)

For Research Postgraduates and staff, further instruction on how to use RefWorks’ advanced features is provided in our Literature Searching Essential Skills workshop series. These run 3 times a year. To search for and book these sessions, please see the course booking website. Alternatively, speak to one of the Information Consultants.

Further help & support

Library guides on how to use Primo
https://www.abdn.ac.uk/library/support/library-guides-101.php#P

Information skills workshops
www.abdn.ac.uk/coursebooking

Library guides online
www.abdn.ac.uk/library/support/library-guides-101.php

Primo
https://abdn.primo.exlibrisgroup.com/discovery/search?vid=44ABE_INST:44ABE_VU1

Inter-Library Loan service
www.abdn.ac.uk/library/support/interlibrary-loans-182.php

Email your Library enquiries to:
library@abdn.ac.uk

Telephone your Library enquiries to:
01224 – 273330

InfoLinks Library blog
https://aberdeenunilib.wordpress.com

Library on Twitter
https://twitter.com/aberdeenunilib

Remember that we are here to help!

Did you know…? – Tours of The Sir Duncan Rice Library

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Did you know that we will be running open tours of The Sir Duncan Rice Library over the next week? These will be for all students, new and old. This is to make sure that as many people as possible get the chance to learn about the Library.

Library tours

From Monday the 16th of September until Friday the 20th of September, come and meet staff on the ground floor of the library at 10am or 2pm. There is no need to book a place and each tour group will contain a maximum of ten people.

There will be more than one tour taking place at a time and they will last approximately 30 minutes. The tours by our friendly staff will introduce you to not only the beautiful building, but also the services and resources available from the library. We will also tell you:

  • How materials are organised in the building
  • How to begin borrowing the library books on your reading lists
  • How library staff can help you during your time at The University of Aberdeen

Please note that there will be no tours taking place at the weekends, but staff working then will still be happy to answer any questions you may have about the Library Service.

Please speak with staff in the Taylor and Medical Libraries for help in finding your way round their collections and spaces.

We look forward to showing you around, and also take this opportunity to wish you all good luck with the year ahead. ​​

Elaine Fitzgerald, e.fitzgerald@abdn.ac.uk

Did you know…? – Tours of The Sir Duncan Rice Library

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Did you know that we will be running open tours of The Sir Duncan Rice Library over the next 2 weeks? These will be for all students, new and old. This is to make sure that as many people as possible get the chance to learn about the Library.

From Monday the 9th of September until Friday the 20th of September, come and meet staff on the ground floor of the library at 10am or 2pm. There is no need to book a place and each tour group will contain a maximum of ten people.

There will be more than one tour taking place at a time and they will last approximately 30 minutes. The tours by our friendly staff will introduce you to not only the beautiful building, but also the services and resources available from the library. We will also tell you:

  • How materials are organised in the building
  • How to begin borrowing the library books on your reading lists
  • How library staff can help you during your time at The University of Aberdeen

Please note that there will be no tours taking place at the weekends, but staff working then will still be happy to answer any questions you may have about the Library Service.

Please speak with staff in the Taylor and Medical Libraries for help in finding your way round their collections and spaces.

We look forward to showing you around, and also take this opportunity to wish you all good luck with the year ahead. ​​

Elaine Fitzgerald, e.fitzgerald@abdn.ac.uk

Welcome to the Library Service

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As the new academic year begins and the campuses fill with new and returning students, Library staff would like to wish everyone all the very best for the coming year at the University of Aberdeen.

Read on to learn (or remind yourself) of some of the ways in which the Library is here to help you.

Library Tours

Library tours

Following on from our already fully booked Library Tours, which will take place on September 2 and 3, we will be running additional short tours of The Sir Duncan Rice Library starting on Wednesday September 4 and running until Friday September 20 for all students, new and old.

Come and meet staff on the ground floor of the library at 10am or 2pm, there is no need to book. There will be no tours taking place at the weekends, but staff working then will still be happy to answer any questions you may have about the Library Service.

Speak with staff in the Taylor and Medical Libraries for help in finding your way round their collections and spaces.

Locating Library Resources

You can search Primo, to find out what materials the Library has on the shelves and online. Primo is the first place to begin any searching you may be doing for books, ebooks, journal articles or any of the other high-quality resources available to you. Also, be sure to check out our Primo Library Guide, as well as our short videos on using Primo

Getting help in our libraries 

Library staff are here to help you locate the materials you need or answer any questions you may have about our service.

Staff are available Monday-Friday, 09.00-17.00, in each of our three libraries to help in person. There is a reduced service at all three sites outwith these hours, but staff are still available to help.

For general enquiries within The Sir Duncan Rice Library about our services please speak with staff at the Information Centre on Floor 1.

For more subject-specific assistance in The Sir Duncan Rice Library you will find staff with knowledge of the collections on Floors 4-6. They will either be based at the clearly marked Information Points, or they will be available to help in the Enquiry Offices which are located right beside them. More details on staff help available here.

The Taylor Library and the Medical Library also have very knowledgeable staff happy to field any enquiries you may have about their collections. Please come and speak to them.

We are here to help you find the library materials you need throughout your time here at the University of Aberdeen and are ready and waiting for your questions. And don’t ever be embarrassed to ask us a question because you think it might be a silly question. There are no silly questions, only questions, and we love to hear them all.

Remember to visit our website, and follow us on Twitter and Facebook, as well as keep up to date with any Library news on this blog.

 

Ewan Grant, e.grant@abdn.ac.uk

Elaine Fitzgerald, e.fitzgerald@abdn.ac.uk