Problem Report: Primo and Ebrary

There are currently problems logging into Primo and Ebrary, and other Shibboleth authenticated resources. We are aware of the problems and IT Services staff are investigating as a matter of urgency. We apologise for any inconvenience caused.

Elaine Shallcross
Information Consultant (Schools of Law and Business)

MAINTENANCE: Web of Science

Please be advised that Web of Science will undergo scheduled maintenance on Saturday December 13 2014 to release new search functionality. Access may be intermittent during this time. Thomson Reuters apologise for any inconvenience this may cause.

Elaine Shallcross
Information Consultant, Library Services

Update: Dawsonera reports continued disruption on its e-book platform

Intermittent outages are still occurring on the Dawsonera e-book platform. The latest report states:

“Unfortunately we are still experiencing problems with the dawsonera site and will continue to do so until further notice. We are aware of the unacceptable level of service on the platform over the past two weeks. In order to resolve this we are working our way through a series of actions one by one to eliminate the issues and improve the site speed and performance. The issues are particularly noticeable during peak hours and this is when we are more likely to experience unplanned and intermittent outages. We realise that this continued level of service is below expectation and can assure you that we are working towards a complete resolution.”

Elaine Shallcross

Continued disruption on Dawsonera

Dawsonera continue to experience problems rectifying performance issues. You may experience intermittent problems on the platform for the remainder of the week.  Unfortunately, they are unable to give us a timescale for resolution but are working hard to restore normal service levels as soon as possible.

Dawsonera apologise for any disruption caused.

Elaine Shallcross

Follow Dawsonera news on Twitter @dawsonera

Dawsonera is currently unavailable

A message received today from Dawson Books:

“Due to an unforeseen technical issue, Dawsonera has been unavailable since 13:40 on Wednesday 18th June and our engineers have been working throughout the night to restore the service. Unfortunately the issue has not yet been resolved.

At this stage we are unable to provide a time scale for when the service will resume, but we assure you that we are working hard to resolve the issue as efficiently as possible. We will provide regular updates as soon as they become available and sincerely apologise for the inconvenience this has caused to both you and your users.”

We have full access to over 500 ebooks through this provider, and thousands of other titles available for preview.

Elaine Shallcross

DOWNTIME: Service Disruption Alert for ProQuest and RefWorks

On Sunday 16 February, 2014 ProQuest will make improvements to its internal systems to accommodate a growing number of users and to reduce the need for future downtime. To minimize the impact to users these enhancements will be installed during an eight hour window of typically low usage from 03:00 to 11.00 hours GMT.

During this time the following ProQuest products will not be available:

  • ProQuest
  • ProQuest Dialog
  • ProQuest Congressional
  • ProQuest K12 databases
  • ProQuest Genealogy databases
  • ProQuest Digital Microfilm
  • RefWorks

ProQuest welcome customer feedback. Email your comments to or visit

Web of Science upgrade

Problems have been experienced with  the Web of Science/Knowledge server following the upgrade over the weekend. You may receive messages reporting errors. Thomson Reuters are working urgently to resolve these issues and apologise for the inconvenience to users as a result.

Elaine Shallcross

MAINTENANCE: Web of Knowledge upgrade

WoK is undergoing an upgrade maintenance from Sunday 12 Jan 1400 GMT until Monday 13 Jan 0200 GMT, resulting in intermittent access.

Advisory alert from Thomson Reuters: “Please be advised that Web of Knowledge will release a new look and feel [‘Next Generation of Web of Science’]. This involves an upgrade maintenance… during which time Web of Knowledge may not be available intermittently during that period. We apologize for any interruption this may cause.”

Posted on behalf of Library, Special Collections and Museums

MAINTENANCE: LexisLibrary and LexisPSL on Saturday 16 March

There will be  intermittent or no access to LexisLibrary, LexisPSL and Nexis due to essential maintenance work between the hours of 05.00 and 17.00 hours GMT on SATURDAY 16 MARCH.  Apologies for any inconvenience caused.

Elaine Shallcross