REFWORKS: Possible disruption for RefWorks users on campus

Calling all RefWorks users on campus. There may be some temporary disruption for some students working with RefWorks and Write-N-Cite on some of the University’s own classroom PCs.

Our wonderful colleagues in IT Services are currently carrying out the annual summer upgrade of software on all classroom PCs and during this process it has come to our attention that there may be some issues surrounding the use of RefWorks, Write-N-Cite and Word 2013 on some of them. Word 2013 has been installed this summer to upgrade from Word 2010 and this newer version of Microsoft Word has been causing problems for a handful of students, when using it alongside Write-N-Cite.

We are currently investigating this issue in conjunction with IT Services and RefWorks and hope to have a solution to this soon.

Thankfully, there have been no reports of people having difficulties when working on their own personal machines, therefore we recommend that if you want to use RefWorks to write your dissertation, and have access to a laptop of your own on which you haven’t yet installed Write-N-Cite, that you do so now. You will then be able to continue working on your dissertation without the ocassional problems which we are experiencing on the University’s PCs

To learn how to install Write-N-Cite read step 4 of this library guide. Further information on how to use Write-N-Cite is available here. Also, be sure to read the installation guide, available from the Write-N-Cite installation page on the RefWorks website, to ensure that you have all other necessary software installed on your laptop.

Please accept our apologies for the inconvenience this may be causing some of you, particularly at a time when many dissertations are being written. We are doing all we can to resolve this and will keep you updated with any developments in relation to this in the near future.

If anyone has any questions on this please do email me at

Ewan Grant

Dawsonera planned downtime tonight, Thursday 26 June 2014

Dawsonera  have  just notified us of a planned downtime tonight (Thursday 26 June 2014) from 21.00 to 21.30.

The dawsonera service will be unavailable for a short period this evening in order to resolve and restore ePubs to the platform. They apologise for the short notice.

Further updates will follow as we have them. To keep updated with all the latest dawsonera news, follow them on Twitter @dawsonera.

Thank you for your patience.

Elaine Shallcross

Dawsonera service restored

Dawsonera has announced that the majority of the service functionality has been restored and all PDFs are now available. However, ePUBs are currently unavailable for download and online reading. We have been assured that it is their ‘immediate priority now to … provide full functionality as soon as possible’.

Dawsonera thank you for your patience as they work towards resuming this service.

Elaine Shallcross

Dawsonera is currently unavailable

A message received today from Dawson Books:

“Due to an unforeseen technical issue, Dawsonera has been unavailable since 13:40 on Wednesday 18th June and our engineers have been working throughout the night to restore the service. Unfortunately the issue has not yet been resolved.

At this stage we are unable to provide a time scale for when the service will resume, but we assure you that we are working hard to resolve the issue as efficiently as possible. We will provide regular updates as soon as they become available and sincerely apologise for the inconvenience this has caused to both you and your users.”

We have full access to over 500 ebooks through this provider, and thousands of other titles available for preview.

Elaine Shallcross

Essential Work at The Sir Duncan Rice Library: Saturday 29 – Monday 31 March

Essential work to the entrance of The Sir Duncan Rice Library needs to be carried out on these days. The Library will be open as normal but work may last from 7am to 4pm and may be noisy.

We apologise for any inconvenience this may cause to users of the building.

As alternatives for quiet study you may wish to consider the Silent Study Rooms in the south east corner of the Library, farthest away from any noise, or the Taylor Library in the Taylor Building (entrance on Floor 1 of Block C).

Should you have any concerns or queries please contact the Library at

Problems with Web of Science/Knowledge upgrade resolved

Thomson Reuters have confirmed that the server issues affecting some users following the Web of Science/Web of Knowledge upgrade at the weekend are now resolved. Apologies to users for the inconvenience experienced at that time.

Elaine Shallcross